Paul Herfs was the ombudsman for faculty and staff at Utrecht University, a highly respected research university in the Netherlands from 2005 until 2021. Some of the issues he discussed with faculty and staff were: performance difficulties, supervision of PhD-students, negative conflicts with peers and supervisors, unfair dismissal and the consequences of long-term illness. Before becoming an ombudsman Paul Herfs worked as an educational researcher. He holds a MSc degree in Educational Sciences and a PhD. His doctoral thesis dealt with International Medical Graduates in the Netherlands. He is also a trained mediator. Paul's career includes the roles of a student counselor and the vice director of the International Office at Utrecht University. Together with Carla Goosen, Leo Klijn, Yvonne van der Vlugt and Alex Brenninkmeijer, Paul Herfs started the first masterclass for ombudspersons in 2018 in the Netherlands. In 2024 it will be organized for the 5th time. After his retirement in 2021 from Utrecht University he continued his work as an ombudsman at the University of the Arts in Utrecht. Paul Herfs has been a board member of the European Network of Ombuds in Higher Education.